Privacy Policy

CareAutomate (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, store, and disclose personal information when you access our website and services related to Housing Stabilization.

By using our website and platform (the “Service”), you consent to the practices described in this policy.

1. Information We Collect

a. Personal Information

• Name, email address, phone number, organization details
• Account credentials (username, password)
• Billing and payment details (if applicable)

b. Usage Data

• IP address, browser type, device information, pages visited
• Date and time of access, referring pages, and error logs

c. Data Uploaded by Users

Any information voluntarily entered into the platform, such as case management data, visit notes, service documentation, or client information (only if legally authorized and compliant with local data privacy regulations)

2. How We Use Your Information

• To provide and maintain our Service
• To manage user accounts and permissions
• To communicate with you regarding updates, support, or notifications
• To improve our platform performance, user experience, and functionality
• To ensure data security and integrity
• To comply with applicable legal and regulatory obligations

3. Data Sharing and Disclosure

We do not sell or rent your personal information.

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We may share your data only in the following situations:

• With third-party service providers who help us operate the platform (e.g., hosting, payment processing), bound by confidentiality agreements
• When required by law or to respond to legal requests, court orders, or law enforcement
• To protect rights and safety of our users, our systems, or others
• In connection with a merger, acquisition, or asset sale (you will be notified before any transfer)

4. Data Retention

We retain your information only as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Upon request, we will delete or anonymize personal data, unless retention is legally required.

5. Data Security

We implement industry-standard security measures, including:

• SSL encryption
• Role-based access control
• Regular system monitoring
• Secure data backups

However, no system can be completely secure. We cannot guarantee absolute security of your information.

6. Cookies and Tracking

• Recognize returning users
• Analyze traffic and usage trends
• Enhance site performance

You can adjust your browser settings to decline cookies, but this may limit some functionality of the Service.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict data processing
• Withdraw consent at any time (if applicable)
• Lodge a complaint with a data protection authority

To exercise your rights, contact us at pr@careautomate.com.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us so we can delete it.

9. Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (213) 698-3034.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at arshad@careautomate.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at arshad@careautomate.com.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

CareAutomate

Email: pr@careautomate.com